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Discovery Surveys, Inc.
Specializing in Employee Opinion and Customer Satisfaction Surveys
Improving the Workplace
WHAT DO EMPLOYEES LIKE MOST ABOUT THEIR JOBS?

By Bruce L. Katcher, Ph.D. President, Discovery Surveys, Inc.

Contrary to popular belief, employees today are very satisfied with many aspects of their jobs. For example, more than 7 out of 10 employees are satisfied with the work they perform, their coworkers, and the safety, fairness, and commitment to quality of their organizations.

Part 1 - THE PROBLEM:

Senior management too often focuses their attention on problems in the workplace rather than stressing what employees really like about their jobs. Our employee survey research has shown that there are 5 work life topics employees consistently rate positively.

Part 2 - THE RESULTS

  1. MORE THAN 3 OUT OF 4 EMPLOYEES ENJOY THE WORK THEY PERFORM ON THEIR JOB

    During our employee focus groups, we often hear employees say, "I wish they would just leave me alone so that I could focus on doing my job." Also, exit interviews reveal that employees typically leave organizations, in part, because they were not given the opportunity to perform the work they most enjoy. Employees derive a great deal of satisfaction from using their valued skills and abilities. Indeed, our research shows that most have a greater allegiance to the work they perform than to the organization in which they perform it.

  2. SEVENTY-ONE PERCENT FEEL THAT COOPERATION AMONG THEIR COWORKERS IS EXCELLENT

    Employees derive a great deal of satisfaction from working closely with others. We have found that, even in organizations where morale is poor, employees very much enjoy their interactions with those in their immediate work group.

  3. EMPLOYEES FEEL THEIR WORKING ENVIRONMENT IS SAFE

    The majority of employees, including those working in manufacturing organizations, are satisfied with the safety conditions in their work area. They also feel that adequate measures are taken to ensure their safety.

  4. FAIR TREATMENT IS PROVIDED TO ALL

    Employees also feel that people are treated equally in their organization without preference to differences such as race, religion, or ethnic background. 5) QUALITY IS ENCOURAGED. - Employees feel that "quality" is encouraged in their organizations by their supervisors and senior management. This is true in both service and product-producing organizations. They also feel that their organizations are committed to satisfying customers.

Part 3 - RECOMMENDATIONS

Focus on the positive. Too often, when trying to attract new employees or motivate current employees, management ignores what employees actually like most about working for their organization. Many of our clients have had good success by drawing attention to such things as:

  • "The people here really enjoy working with each other;"

  • "Our safety record is one of the best in the industry;"

  • "We value diversity in the workplace and have gone to great lengths to ensure that all employees are treated fairly;"

  • "Working here provides you with the opportunity to get involved with state-of-the-art technology;" and

  • Satisfying customers is our mantra . . . We do whatever it takes."

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