EMPLOYEE OPINION
SURVEYS
Understanding the views of employees is critically important. We conduct customized employee survey programs using web, paper, and telephone methods that provide an objective understanding of the views of employees about communication, management, supervision, pay, benefits, career development, training, and quality. We pride ourselves on our ability to help our clients effectively use the results of employee surveys to improve their business and the quality of life of their employees. We have conducted employee surveys for more than 100 organizations and are able to compare the views of our clients’ employees to the more than 50,000 employees we have surveyed.
CUSTOMER SATISFACTION SURVEYS
Satisfied customers are the most important assets of any organization. Our customized customer satisfaction survey programs help our clients improve customer satisfaction, retain valuable customers, improve the quality of their products and services, identify what is most important to their customers, assess how well their staff is serving customers, and understand the differences between the views of their A, B, and C customers. We use web, telephone, and mail approaches to maximize customer participation.
READERSHIP SURVEYS
Our customized readership survey programs help our publishing clients improve their editorial content, increase market share, launch new products, services, and redesigns, and increase advertising revenue.
Sodexho has relied
on Bruce Katcher's expertise for our annual communications survey since 2000.
Bruce has taken the time to get to know our organization well. He's easy to
work with and very responsive. His survey reports are clear; they present the
results in a way that is easy to analyze, digest, and act on. And he is always
available to discuss and interpret the findings and their implications.
