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ABOUT THE AUTHORS
Ethel Cook, Bedford, MA is
founder of Corporate Improvement Group, a management consulting firm that works
with companies to develop effective administrative management and improved
individual productivity. Ethel can be reached at
Bruce Katcher, Sharon, MA is
an Industrial/Organizational psychologist and President of The Discovery
Surveys, Inc., a management consulting firm that specializes in employee
opinion and customer satisfaction surveys. He can be reached at