Discovery Surveys, Inc.
Specializing in Employee Opinion and Customer Satisfaction Surveys

By Bruce L. Katcher
with Adam Snyder
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Best Book

View excerpts from the book.

Listen to what
Bruce Katcher
says about this book.

(Please click only once.)

Listen to a radio interview of Dr. Katcher talking about why employees
hate their managers."

Improving the workplace

Providing feedback to employees is the single most important activity a supervisor can perform.

Read our latest newsletter:

EMPLOYEES CRY OUT: PLEASE TELL ME HOW I'M DOING!

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Improving The Workplace

Our free monthly electronic newsletter

 

 

About our Newsletter

A Survey
OF HR Professionals
FOR HR Professionals

HR professionals,
take our ongoing HR Survey.

Discovery Surveys, Inc. has the experience and knowledge to help you really understand and improve your relationships with your employees, customers, or readers. We provide strategic consulting based on high quality, customized research using paper, telephone, web, and focus group methods.

KEYNOTE, CONCURRENT AND
AFTER DINNER SPEECHES

Our founder and president, Bruce L. Katcher, Ph.D., conducts custom-designed, dynamic speeches to meet the specific objectives of meeting planners. He is a passionate, motivating, inspiring, humorous and entertaining speaker and provides specific useful information to his audiences based on his consulting and research. His talks include:

read more…

EMPLOYEE OPINION SURVEYS

Understanding the views of employees is critically important. We conduct customized employee survey programs using web, paper, and telephone methods that provide an objective understanding of the views of employees about communication, management, supervision, pay, benefits, career development, training, and quality.

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CUSTOMER SATISFACTION SURVEYS

Satisfied customers are the most important assets of any organization. Our customized customer satisfaction survey programs help our clients improve customer satisfaction, retain valuable customers, improve the quality of their products and services, identify what is most important to their customers, assess how well their staff is serving customers, and understand the differences between the views of their A, B, and C customers.

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READERSHIP SURVEYS

Our customized readership survey programs help our publishing clients improve their editorial content, increase market share, launch new products, services, and redesigns, and increase advertising revenue.

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"Discovery Surveys thoroughly understands the business of developing and administering employee surveys, and was able to effectively guide us through the process. The survey yielded a wealth of valuable information, and the depth of Bruce Katcher's experience helped us to pinpoint the key messages.

Theresa E. Sciarappa
VP for Human Resources
Massachusetts Medical Society
Publisher of The New England Journal of Medicine.

Click for more about
what our clients are saying.

Watch the opening of one of Bruce's keynote speeches…
CLICK HERE.

(A Windows Media Player file)

Free Reports

[PDF Files]

  • Executive Summary Report of a Survey of Senior HR Generalists

    Executive Summary Report
    Click here

  • 2006 Executive
    Summary Report

    A Survey of HR Professionals For HR Professionals

    HR Survey Report
    Click here

  • Make More Strategic Use of Customer Satisfaction Surveys.

    From the Journal of Business Strategy.

    Customer Satisfaction Report
    Click here

  • How Senior HR Professionals Plan To Stay Ahead Of The Curve

    The Future of Human Resources

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Sharon, Massachusetts(781) 784-4367

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